Customer Support Engineer - Tier 2

Overview

Role involves supporting SEP and Galaxy customers with technical inquiries and issues.

Ideal candidate should have experience in deploying and debugging complex systems with strong communication skills.

Locations

• United States

Requirements

• Experience with Big Data
• Knowledge of Docker and Kubernetes
• Familiarity with cloud technologies
• Linux skills
• Exposure to DBMS concepts/SQL
• Proficiency in SQL, Java, Python, Bash

Responsibilities

• Resolve customer inquiries
• Contribute to knowledge base
• Collaborate with sales teams
• Participate in training
• Manage escalated issues

Benefits

• Equity packages
• Flexible paid time off
• Comprehensive benefits
• Competitive pay
• Attractive stock grants