Customer Success

Overview

Role focused on managing customer relationships and driving platform adoption.

Ideal candidate has 7+ years in customer success with strong relationship management skills.

Locations

• United States

Requirements

• 7+ years in client-facing role
• Experience in customer success or account management
• Track record of developing strategic relationships

Responsibilities

• Cultivate long-term customer relationships
• Manage customer lifecycle
• Drive platform utilization
• Own renewals and upsells
• Lead Partnership Reviews
• Champion customer needs with Product and Engineering

Benefits

• Health and dental insurance
• Flexible vacation
• Paid parental leave
• Complete transparency
• Regular offsites