Customer Experience Associate

Overview

Role focused on customer support and enhancing user experience in a tech startup.

Ideal candidate should have strong communication skills and a passion for helping customers.

Locations

• Worldwide

Requirements

• Exceptional communication skills
• Detail-oriented
• Eager to learn

Responsibilities

• Serve as first responder to customer support
• Triage and prioritize issues
• Improve customer support documentation
• Handle administrative customer tasks
• Communicate customer needs to teams
• Participate in on-call rotation
• Track SLA compliance
• Engage with customers directly

Benefits

• Competitive salary
• Health insurance
• 401(k) plan
• Equipment provided
• EV purchase subsidy