Manager, Client Success

Overview

Role involves leading a team to provide exceptional client service and drive business growth.

Ideal candidate should have 3+ years of experience managing client-facing teams and a passion for mentorship.

Candidates must be located in the Pacific or Mountain timezones within the United States

Locations

• United States

Requirements

• 3+ years managing a client-facing team
• Extensive media experience
• Proven ability to lead strategic planning

Responsibilities

• Lead and develop a team of Client Success Managers
• Act as a trusted advisor to clients
• Track and analyze client success metrics
• Drive efficiencies through automation
• Foster collaboration among team members
• Be accountable for customer support platform
• Serve as a client advocate within the company

Benefits

• 401K matching
• 3 weeks vacation
• Comprehensive mental health care
• Work-from-home reimbursements
• Parental leave policy
• Training and onboarding program
• Access to programmatic courses
• Support for personal development initiatives