ServiceNow Senior Technical Consultant - ITSM Pro

Overview

Role involves designing and delivering ITSM solutions using ServiceNow ITSM Pro features.

Ideal candidate should have 5+ years of ServiceNow experience and strong ITIL knowledge.

Locations

• Colombia

Requirements

• Bachelor's degree required
• 5+ years of ServiceNow experience
• 2+ years with ITSM Pro modules
• Proficiency in JavaScript and Glide scripting
• Strong ITIL knowledge
• Experience in Agile/Scrum environments

Responsibilities

• Lead design and implementation of ITSM Pro solutions
• Translate business needs into technical solutions
• Collaborate with analysts and developers
• Configure workflows and integrations
• Customize ServiceNow platform
• Implement Performance Analytics
• Develop predictive models
• Mentor junior developers