ServiceNow Architect - ITSM Pro

Overview

Role involves designing and implementing ServiceNow ITSM solutions and providing technical leadership.

Ideal candidate should have 5+ years of ServiceNow ITSM experience and strong ITIL knowledge.

Locations

• Colombia

Requirements

• 5+ years of ServiceNow ITSM experience
• 10+ years of IT experience
• ServiceNow certifications preferred
• Deep knowledge of ServiceNow ITSM modules
• Strong understanding of ITIL processes

Responsibilities

• Design and implement ServiceNow ITSM solutions
• Provide technical leadership
• Collaborate with stakeholders
• Develop workflows and automation
• Ensure system performance and security
• Lead ServiceNow upgrades
• Create and maintain technical documentation
• Guide and mentor junior developers