Senior Customer Success Operations Analyst

Overview

Role responsible for enhancing Customer Success operations and driving customer satisfaction.

Ideal candidate should have 3+ years in customer success operations or consulting, preferably in SaaS or FinTech.

Locations

• United States

Requirements

• 3+ years in customer success operations
• Database experience
• Strong technical skills in CRM systems

Responsibilities

• Develop and implement Customer Success programs
• Collaborate with cross-functional teams
• Define and track key metrics
• Configure and manage systems
• Manage customer feedback processes
• Lead change management initiatives
• Partner with GTM Enablement team for training programs

Benefits

• Base salary
• New hire stock grant
• 100% employer paid medical, dental, and vision insurance
• 401K plan with company contribution
• Generous PTO and Parental Leave policies