Director, Customer Support

Overview

Role involves shaping and scaling a global customer support organization.

Ideal candidate has 12+ years in B2B SaaS support with strong leadership and technical skills.

Locations

• India, Karnataka, Bengaluru

Requirements

• 12+ years experience in B2B SaaS support
• 5+ years in senior leadership
• Familiarity with support platforms like Freshdesk, Intercom, Salesforce

Responsibilities

• Define vision for customer support
• Develop global support strategy
• Analyze support trends
• Build relationships with cross-functional teams
• Manage and mentor support teams
• Set performance indicators

Benefits

• Remote first policy
• Flexible working hours
• Group medical insurance
• Group accident cover
• Company sponsored device
• Education reimbursement