Patient Engagement Specialist

Overview

Role involves engaging patients to schedule in-home health services through effective communication.

Ideal candidate has 2+ years in high-volume call centers, preferably in healthcare, with strong communication skills.

Locations

• United States

Requirements

• 2+ years call center experience
• 1+ year healthcare experience
• EHR systems experience
• Excellent communication skills
• Ability to manage multiple communication channels
• Commitment to patient confidentiality

Responsibilities

• Review inbound requests
• Make 120-150 outbound calls daily
• Book 14 appointments daily
• Educate patients on services
• Build understanding of care models
• Collaborate with healthcare professionals
• Escalate questions and concerns

Benefits

• Medical, dental, and vision premiums covered
• 401k plan with a match
• Flexible PTO
• 11 annual paid holidays
• HSA contributions
• Life insurance
• Annual learning stipend
• Generous parental leave