Bilingual Patient Engagement Specialist

Overview

Role involves engaging patients and scheduling appointments for in-home health services.

Ideal candidate has 2+ years in high-volume call centers and fluency in Spanish.

Must reside in the Eastern Time Zone

Locations

• United States

Requirements

• Fluency in Spanish
• 2 years of outbound call center experience
• Experience in healthcare industry
• Experience with EHR systems
• Excellent communication skills

Responsibilities

• Review and follow up on inbound requests
• Make 120-150 outbound calls daily
• Book appointments
• Educate patients on services
• Build understanding of care model
• Collaborate with healthcare professionals
• Escalate questions and concerns

Benefits

• Medical, dental, and vision premiums covered
• 401k plan with a match
• Flexible PTO
• 11 annual paid holidays
• HSA contributions
• Life insurance
• Annual learning stipend
• Generous parental leave