Implementation Manager

Overview

Role involves managing customer onboarding and ensuring successful implementation.

Ideal candidate has 3+ years in implementation with a passion for transforming mental healthcare.

Locations

• United States

Requirements

• 3+ years in implementation or customer success
• HealthTech experience preferred
• Experience with CRM and project management tools
• Effective listener and problem-solver
• Willing to travel approx. 10%

Responsibilities

• Manage customer onboarding process
• Build relationships with customers
• Define and align customer requirements
• Manage project plans
• Identify onboarding risks
• Collaborate on process improvements
• Support sales teams
• Serve as implementation expert

Benefits

• Health, Dental, Vision benefits
• 401(k) match
• Paid time off
• Parental leave
• Professional Development Reimbursement
• Donation matching
• Access to fertility care support
• Access to wellness programs