Scaled Customer Success Manager

Overview

Role focused on driving customer adoption, retention, and engagement for a high-volume portfolio.

Ideal candidate has 2+ years in customer success within a B2B SaaS environment and strong organizational skills.

Locations

• Canada

Requirements

• 2+ years in customer success or account management
• Experience in B2B SaaS
• Excellent written communication skills
• Strong organizational skills
• Familiarity with CRMs like HubSpot

Responsibilities

• Manage a large portfolio of accounts
• Conduct training calls for customers
• Monitor product usage and trigger re-engagement
• Identify at-risk accounts and intervene
• Deliver value through creative methods
• Manage renewal conversations
• Partner with marketing and product teams
• Maintain records in HubSpot

Benefits

• Company-paid group benefits
• $1,000 towards mental health support
• Generous time off policies
• Monthly paid meals
• Annual wellness allowance
• Parental leave top-ups
• Stock option grants