Enterprise Customer Success Manager

Overview

Role focused on managing enterprise customer success and driving adoption of AI tools.

Ideal candidate has 3+ years in customer success with experience in B2B SaaS and strong communication skills.

Locations

• EMEA

Requirements

• 3+ years in customer success
• Experience with complex enterprise accounts
• Strong project management skills

Responsibilities

• Manage enterprise accounts
• Lead onboarding projects
• Build relationships with stakeholders
• Run Quarterly Business Reviews
• Collaborate with internal teams
• Anticipate client needs
• Support renewals
• Refine processes

Benefits

• Flexible remote work
• Company-paid group benefits
• Generous time off policies
• Monthly paid meals
• Annual wellness allowance
• Stock option grants