Sr. Technical Account Manager

Overview

Role involves managing customer accounts and ensuring value from BloodHound Enterprise.

Ideal candidate has experience in technical account management and a strong understanding of security technologies.

Candidate must be authorized to work and reside in the United States; we do not currently sponsor immigration visas

Locations

• United States

Requirements

• Experience in customer-facing roles in security
• Basic understanding of scripting languages
• Experience utilizing REST APIs

Responsibilities

• Consult with customers for onboarding
• Maintain customer engagement
• Help integrate BHE data
• Identify churn risk
• Monitor account health
• Advocate for customer needs
• Track support tickets
• Develop solutions for customer value

Benefits

• Health/Dental/Vision/life insurance
• Flexible time off
• 401(k) with company match
• Stock options
• Remote work allowance
• Professional development allowance
• Family planning benefit
• Company events