Dutch Customer Support Agent - Fraud & Payments

Overview

Role involves providing customer support in fraud prevention and payments.

Ideal candidate should be fluent in Dutch with strong problem-solving and communication skills.

Locations

• Portugal

Requirements

• C2 level Dutch
• B2 level English
• Ability to work under pressure
• Attention to detail
• Problem-solving skills
• Back-office experience
• Excellent communication skills
• Team player

Responsibilities

• Handle inbound and outbound customer calls
• Process payment-related queries
• Liaise with payment partners
• Support Sales and Finance
• Ensure customer satisfaction
• Work under deadline pressure
• Maintain accuracy and attention to detail
• Utilize problem-solving skills

Benefits

• Private health insurance
• Personal development programs
• Multicultural project participation
• Diverse work environment
• Inter-company mobility
• Remote work
• Equipment provided
• Relocation package