Dutch Customer Service - Team Leader

Overview

Role involves leading a customer support team and managing performance.

Ideal candidate should have team-leading experience and strong communication skills in Dutch and English.

Locations

• Greece, Attica, Athens

Requirements

• Native or proficient Dutch
• Advanced English
• 12 months call center experience
• Interpersonal and leadership skills
• Excellent communication skills

Responsibilities

• Manage team performance
• Conduct performance reviews
• Coach and develop Advisors
• Ensure client satisfaction
• Facilitate team communication
• Monitor absenteeism and attrition
• Recognize outstanding performance
• Maintain teamwork environment

Benefits

• Competitive remuneration
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning opportunities
• Fitness room
• Personal Trainer