Head of Customer Success (f/m/x)

Overview

Role involves leading Customer Success strategy and team development in a B2B SaaS environment.

Ideal candidate has 10+ years in Customer Success with experience in B2B SaaS and manufacturing.

residency in Germany required

Locations

• Germany

Requirements

• 10+ years in Customer Success
• Experience in org design and coverage models
• Understanding of manufacturing industry

Responsibilities

• Lead Customer Success team
• Drive strategy and processes
• Support US Business initiatives
• Build trust with customers
• Mentor team on emotional intelligence

Benefits

• 30 days vacation
• Annual training budget of 1000 EUR
• Subsidized job bike
• Gym membership
• Corporate benefits