Customer Success Manager

Overview

Role focused on enhancing customer success for engineering teams.

Ideal candidate has 5+ years in Customer Success with experience in SaaS and technical teams.

Locations

• United States, California, San Francisco

Requirements

• 5+ years in Customer Success
• Experience with technical teams
• Excellent communication skills

Responsibilities

• Build relationships with engineering leaders
• Lead onboarding and success plans
• Advocate for customer needs
• Run account check-ins and QBRs
• Identify champions and churn risks
• Create workflows and playbooks