Service Desk Technician

Overview

Role involves providing advanced Level II IT support and problem-solving for clients.

Ideal candidate should have 3-5 years of technical support experience and strong communication skills.

Locations

• United States

Requirements

• 3-5 years technical support experience
• CompTIA A+ and Network+ required within 1 year
• Experience with Azure, Office 365, SonicWall, HP devices preferred

Responsibilities

• Set up workstations
• Diagnose and maintain networks
• Provide user orientation
• Perform troubleshooting
• Maintain support records
• Act as liaison for vendor support