Customer Success Manager, High Touch (Japanese Speaker)

Overview

Customer Success Manager overseeing strategic customer relationships and engagement.

Ideal candidate has 2+ years in customer success and fluent Japanese for the Japan market.

Locations

• Japan
• Philippines
• Australia

Requirements

• 2+ years in customer success
• Experience in customer support or sales is a plus
• Fluent in Japanese

Responsibilities

• Manage customer accounts
• Build relationships with clients
• Monitor customer analytics
• Conduct business reviews
• Coordinate activities across teams
• Drive customer satisfaction and engagement
• Act as escalation point for issues
• Implement process improvements