Customer Success Manager - German Speaking

Overview

Role involves managing customer relationships to ensure satisfaction and product adoption.

Ideal candidate should have experience in customer success and cybersecurity solutions, fluent in English and German.

Locations

• Romania

Requirements

• Experience in customer success or similar role
• Experience with cybersecurity solutions
• Fluent in English and German
• Strong presentation and communication skills
• Project management skills
• Data-driven approach
• Flexibility for travel

Responsibilities

• Own customer lifecycle and support
• Handle customer escalations
• Establish key customer relationships
• Implement programs for product adoption
• Deliver outstanding customer experience
• Monitor customer analytics
• Conduct regular business reviews
• Coordinate activities across teams