Customer Success Manager - Bilingual Spanish and Portuguese

Overview

Role focused on managing customer accounts and ensuring satisfaction throughout the customer lifecycle.

Ideal candidate should have 3+ years of experience in customer success and be bilingual in Spanish and Portuguese.

Locations

• Brazil

Requirements

• Bilingual in Spanish and Portuguese
• 3+ years in customer success
• Strong cybersecurity knowledge is an asset

Responsibilities

• Manage customer accounts
• Establish key relationships
• Monitor customer analytics
• Conduct business reviews
• Coordinate activities across teams
• Act as escalation point for issues
• Implement process improvements
• Drive customer success