IT Support Engineer

Overview

Role involves supporting IT incidents and requests for over 5,000 end users.

Ideal candidate should have experience in technical support and a proactive approach to problem-solving.

Locations

• Romania

Responsibilities

• Provide escalated technical support
• Act as primary contact for customers
• Analyze incident resolution times
• Participate in project management
• Provide training on IT tools
• Maintain IT equipment stock levels
• Identify and resolve complex issues
• Mentor colleagues

Benefits

• diversity and inclusion networks
• charity initiatives
• sustainability initiatives
• fitness competitions
• wellbeing days
• wellbeing webinars