Vice President, Customer

Overview

Role overseeing global customer operations and engagement strategy.

Ideal candidate has 8+ years in senior leadership roles within customer success or commercial functions.

Locations

• Australia, New South Wales, Sydney

Requirements

• 8+ years in senior leadership roles
• Experience in HR Tech or health tech
• Track record in customer retention and growth

Responsibilities

• Lead global customer operations
• Drive customer retention and upsell strategies
• Implement technology-driven solutions
• Manage high-stakes customer relationships
• Establish KPIs and scalable processes
• Collaborate with cross-functional teams
• Translate customer insights into actionable guidance
• Manage customer function budget

Benefits

• Employee Share Option Plan
• Annual development fund
• Free access to Sonder app
• Generous parental leave
• Hybrid work environment
• Networking opportunities
• Wellbeing fund
• Catered lunch Thursdays