Customer Support Specialist

Overview

Role focused on delivering effective customer support across multiple channels.

Ideal candidate has 3+ years in customer support with strong technical troubleshooting skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• 3+ years in B2B customer support
• Strong technical troubleshooting skills
• Excellent written and verbal communication skills

Responsibilities

• Provide empathetic support across channels
• Resolve technical and service-related enquiries
• Guide users through the platform
• Collaborate with cross-functional teams
• Identify trends and improve processes
• Create customer-facing resources
• Ensure accurate documentation
• Participate in team discussions

Benefits

• Hybrid working environment
• Free access to Sonder app
• Annual development contribution
• Paid parental leave
• Employee Share Option Plan
• Salary packaging
• Wellbeing fund
• Volunteer leave