Customer Success Manager - 12 month FTC

Overview

Role focused on ensuring customer success through effective management of SMB and mid-market accounts.

Ideal candidate should have 2+ years in Customer Success with strong analytical and communication skills.

Locations

• Australia, New South Wales, Sydney

Requirements

• 2+ years in Customer Success or Account Management
• Experience in HR or workplace wellbeing preferred
• Strong commercial acumen

Responsibilities

• Manage customer lifecycle from onboarding to renewal
• Engage in customer conversations with empathy
• Deliver tailored onboarding and training
• Manage renewals and expansions
• Support scalable practices
• Adapt to change and test new approaches
• Present data to drive customer satisfaction

Benefits

• Hybrid working environment
• Free access to Sonder app
• Annual development contribution
• Paid parental leave
• Employee Share Option Plan
• Wellbeing fund
• Free coffee and catered lunch
• Volunteer leave