Product Support Specialist

Overview

Role focused on providing technical support and guidance to clients using the Snappy dashboard.

Ideal candidate has 1-3 years in customer support with strong troubleshooting and communication skills.

Locations

• United States

Requirements

• 1-3 years in customer or technical support
• Experience with SaaS or tech platforms
• Strong troubleshooting skills
• Excellent written communication skills

Responsibilities

• Handle support tickets
• Guide clients through technical challenges
• Log and track software bugs
• Collect product feedback
• Maintain customer interaction records

Benefits

• Free healthcare
• Generous 401k match
• Flexible PTO
• Paid family leave
• Employee recognition gifts