Technical Account Manager

Overview

Role involves managing customer relationships and ensuring successful delivery of services.

Ideal candidate should have 5-7 years of experience in technical account management or customer success with strong technical delivery skills.

Locations

• United States

Requirements

• 5-7 years experience in technical delivery
• Post-secondary education in technical program or business administration
• Experience in resource management and financial oversight

Responsibilities

• Manage customer relationships post-sales
• Oversee customer onboarding and implementation
• Collaborate with sales and technical teams
• Manage financial aspects of customer engagements
• Identify upsell opportunities
• Facilitate regular customer meetings
• Ensure high levels of customer satisfaction
• Track billable hours in Netsuite

Benefits

• Remote work environment
• Flexible time away policy
• Competitive salary and health benefits
• RRSP/TFSA/401K contributions
• Life and disability insurance
• Employee assistance program
• FHIR study program
• Super HAPI Fun Club