Customer Success Manager

Overview

Role focused on ensuring customer success and retention through effective onboarding and relationship management.

Ideal candidate has 3+ years in B2B customer success with strong relationship management skills.

Locations

• Ireland

Requirements

• Minimum 3 years in B2B customer success
• Detail-oriented with project management skills
• Experience managing contract renewals and up-sells

Responsibilities

• Ensure successful customer onboarding
• Develop communication with customers
• Manage account planning for retention and growth
• Lead business review meetings
• Facilitate business process optimization workshops

Benefits

• Remote work flexibility
• Competitive salary
• Health insurance and pension plan
• Flexible PTO and bank holidays
• Generous parental leave
• Employee referral programs
• Energetic team culture