Customer Success Manager

Overview

Role focused on ensuring customer success and retention through effective onboarding and relationship management.

Ideal candidate has 3+ years in customer success with strong SaaS knowledge and excellent relationship management skills.

Locations

• United States

Requirements

• Minimum 3 years in B2B customer success
• Knowledge of SaaS business model
• Experience managing contract renewals

Responsibilities

• Ensure successful customer onboarding
• Develop communication with customers
• Manage account planning for retention and growth
• Lead business review meetings
• Facilitate business process optimization workshops

Benefits

• Health insurance
• Flexible PTO
• 401(k) with company match
• Employee referral program
• Generous parental leave
• Opportunity for career growth
• Energetic team culture
• Free medical plan