Support Analyst, Customer Success Operations

Overview

Role involves providing front-line technical support for clients in healthcare.

Ideal candidate has 3+ years of experience in technical support, preferably in healthcare technology.

Locations

• United States

Requirements

• 3+ years in technical support
• Experience in healthcare technology or SaaS
• Strong troubleshooting skills
• Excellent communication skills
• Experience with Jira or ticketing systems

Responsibilities

• Provide technical support via phone, email, and chat
• Build relationships with end users
• Troubleshoot technical issues
• Escalate complex issues
• Stay updated with product features

Benefits

• Medical, Dental & Vision
• Paid Parental Leave
• Remote-First Team
• Unlimited PTO & 10 Holidays
• Learning & Development Budget
• 401(k) options
• Home office reimbursement
• Minimal Bureaucracy