Senior Manager, Customer Success

Overview

Role focused on managing customer success and ensuring positive client experiences.

Ideal candidate has 8-10+ years in customer success with hospital clients and strong communication skills.

Only candidates from Arizona, Colorado, Idaho, Montana, Nevada, New Mexico, Utah, or Wyoming are considered

Locations

• United States, Montana
• United States, New Mexico
• United States, Wyoming
• United States, Colorado
• United States, Arizona
• United States, Idaho
• United States, Utah
• United States, Nevada

Requirements

• 8-10+ years in customer success or account management
• Hospital revenue cycle experience required
• Strong communication skills

Responsibilities

• Manage existing customer portfolio
• Develop relationships with customers
• Coordinate with internal teams
• Monitor client performance
• Deliver customer feedback
• Surface customer success stories
• Coordinate implementation if necessary
• Lead hand-offs from Sales to CS

Benefits

• Medical, Dental & Vision
• Paid Parental Leave
• Unlimited PTO & 10 Holidays
• Learning & Development Budget
• 401(k) with Traditional & Roth Options
• Home office reimbursement stipend
• Remote-First Team
• Minimal Bureaucracy