3rd Line Support Team Manager

Overview

Role involves leading a 3rd Line Support Team while performing technical duties.

Ideal candidate has substantial experience in 3rd line support and strong technical skills in IT environments.

Locations

• United Kingdom, England, London

Requirements

• 3+ years in 3rd line role
• Experience in Managed Service Providers
• Strong technical skills in various IT environments

Responsibilities

• Lead 3rd Line Support Team
• Manage escalations
• Ensure ticket resolution
• Collaborate with Infrastructure Team
• Mentor junior team members
• Implement IT support improvements
• Conduct weekly 121's
• Attend SLM meetings

Benefits

• Professional development opportunities
• Paid certifications
• Flat management structure
• High retention rate
• Access to e-Learning
• Flexible working environment
• Supportive team culture
• Engagement with non-profits