Enterprise Customer Success Manager

Overview

Role focused on delivering customer outcomes for enterprise accounts.

Ideal candidate has 10+ years in customer-facing roles with strong communication and organizational skills.

Locations

• United Kingdom, England, London

Requirements

• 10+ years in customer-facing role
• BA/BS degree or comparable experience
• 5+ years in customer success
• Understanding of financial services technology needs
• Strong communication skills

Responsibilities

• Manage customer adoption and growth
• Develop strategic account plans
• Drive customer health and satisfaction
• Negotiate renewal terms
• Lead customer meetings
• Track activities in CRM tools
• Identify growth opportunities
• Collaborate with internal teams