Technical Customer Support Specialist

Overview

Role focused on providing exceptional customer service for Skylight products during a growth phase.

Ideal candidate has 2+ years in customer service and is passionate about technology and customer engagement.

Locations

• United States, New York
• United States, Colorado
• United States, California

Requirements

• 2+ years customer service experience
• Experience with Zendesk or similar CRM
• Strong communication skills
• Previous experience in agile startup environment

Responsibilities

• Provide customer service for Skylight products
• Engage with customers via phone, chat, and email
• Support escalated customer issues
• Flag patterns in customer feedback
• Contribute to project-based work
• Monitor social media for customer engagement

Benefits

• Competitive Salary + Equity Package
• 401K matching
• Wellness, learning, and home-office budgets
• Health, Dental & Vision Medical Plans
• 20 rolling Personal Days per year
• Occasional travel required