Technical Support Specialist

Overview

Role involves providing technical support to merchants and resolving issues.

Ideal candidate has 2-4+ years in technical support and experience with Shopify.

Locations

• United States

Requirements

• 2-4+ years in technical/customer support
• Experience with Shopify required
• Strong written communication skills
• Familiarity with Zendesk, Slack, Linear, Notion
• Ability to manage multiple conversations

Responsibilities

• Manage support tickets
• Provide clear and timely support
• Collaborate with engineering
• Communicate with merchants
• Perform QA on new features
• Contribute to documentation

Benefits

• Remote-first team
• Flexible hours
• Collaborative team culture
• Competitive salary and benefits