Customer Experience Associate 12 month FTC

Overview

Role involves acting as the interface between customers and the company to enhance customer experience.

Ideal candidate should have a passion for customer experience and problem-solving skills.

Locations

• United Kingdom, England, London

Responsibilities

• Handle customer queries via email and social media
• Implement new processes to improve customer experience
• Identify customer trends and feedback
• Liaise with teams to resolve complex queries
• Monitor and optimize help center FAQs

Benefits

• 25 days holiday
• free breakfast and lunch
• hybrid working
• healthcare cash plan
• annual development budget
• nursery fee assistance
• employee referral scheme
• dog-friendly office