Customer Success Manager

Overview

Role focused on leading a customer success team to drive retention and growth.

Ideal candidate has proven leadership experience and expertise in customer success best practices.

Locations

• Philippines, Metro Manila, Manila
• Thailand, Bangkok, Bangkok
• India, Maharashtra, Pune

Requirements

• Proven leadership experience
• Customer success expertise
• Data & analytics savvy

Responsibilities

• Guide and mentor a team
• Analyze data for retention strategies
• Ensure team meets KPIs
• Deliver exceptional customer experiences
• Manage customer success pipeline
• Train team on product optimization

Benefits

• Equity packages
• Hybrid working model
• Mental health initiatives
• Generous parental leave
• Paid birthday leave
• Sponsored social clubs
• Employee Resource Groups
• Investment in personal growth