Product Support Escalations Engineer

Overview

Role involves providing technical support and troubleshooting for customers and partners.

Ideal candidate has 4+ years in technical product support with strong analytical and problem-solving skills.

Locations

• LATAM

Requirements

• Bachelor's degree in a technical field
• 4+ years in technical product support
• Experience in Mobile and Web support
• Ability to write scripts and SQL queries

Responsibilities

• Act as primary technical support contact
• Perform complex troubleshooting
• Collaborate with Product and Engineering teams
• Serve as customer advocate
• Become subject matter expert
• Provide guidance on SDK integration
• Expand customer support processes
• Mentor team members