Customer Support Specialist

Overview

Role focused on providing customer support through various communication channels.

Ideal candidate should have 1+ years of experience in live chat support for software/SaaS.

Locations

• Philippines

Requirements

• At least 1 year of live chat support experience
• Ability to learn new software quickly
• Familiarity with chat and CRM platforms

Responsibilities

• Respond to customer inquiries via chat, email, and phone
• Clarify customer needs and provide solutions
• Write help documentation
• Escalate technical issues
• Manage multiple projects