Customer Success Senior Analyst

Overview

Role involves managing client accounts to ensure satisfaction and success.

Ideal candidate should have experience in Customer Success with strong analytical and communication skills.

Locations

• Brazil, São Paulo

Requirements

• Experience in Customer Success or Account Management
• Experience with Mid-Market and/or Enterprise clients
• Strong analytical skills with data visualization tools
• Excellent verbal and written communication skills
• Proven skills in project management

Responsibilities

• Manage Mid-Market and Enterprise accounts
• Lead onboarding and training for new clients
• Build strong client relationships
• Develop and monitor success plans
• Track and analyze key metrics
• Prepare and present business reviews
• Collaborate with internal teams
• Use data visualization tools for insights

Benefits

• 100% medical and dental coverage
• Flexible benefits card
• Paid maternity and paternity leave
• Daycare assistance
• Gym and wellness access
• Life insurance coverage
• Annual reimbursements for disabilities
• Birthday day off