Senior Technical Support Engineer

Overview

Role involves diagnosing and resolving technical issues for customers to ensure a seamless user experience.

Ideal candidate has 3+ years of experience in technical support with strong troubleshooting skills and customer empathy.

Locations

• India

Requirements

• 3+ years in customer-facing support
• 3+ years troubleshooting web applications
• Strong knowledge of Database technologies
• Familiarity with APIs
• Experience with log analysis tools
• Proficiency in support ticketing tools
• Experience with Enterprise clients
• Excellent communication skills

Responsibilities

• Provide expert-level troubleshooting
• Collaborate with Product and Engineering teams
• Lead incident management processes
• Research and analyze complex cases
• Utilize debugging tools
• Document support interactions
• Identify recurring issues
• Contribute to process improvements