Customer Success Specialist

Overview

Proactive Customer Success Specialist ensuring client value and long-term success.

Ideal candidate has 2+ years in customer-facing roles with strong project management skills.

Locations

• United Kingdom, Northern Ireland, Belfast

Requirements

• Bachelor's degree or 2+ years in Customer Success
• Proven project management experience
• Strong communication and interpersonal skills

Responsibilities

• Build and maintain customer relationships
• Address customer needs and resolve issues
• Conduct check-ins and Service Reviews
• Identify upselling opportunities
• Monitor customer health metrics
• Drive product adoption
• Lead customer-centric projects
• Act as a voice of the customer

Benefits

• Competitive salary
• Bupa Health Insurance
• Remote/Flexible working
• Collaborative team environment