Player Support Representative (with Technical Support Expertise)

Overview

Role involves providing technical support and assistance to gamers through chat and email.

Ideal candidate should have experience in technical customer service and strong communication skills.

Locations

• Philippines

Requirements

• Experience in technical customer service
• Understanding of troubleshooting product features
• Strong communication skills

Responsibilities

• Respond to player inquiries via email and chat
• Resolve player complaints
• Guide customers through product features
• Maintain quality standards
• Collaborate with team members
• Handle multiple chats
• Achieve customer satisfaction goals
• Participate in daily meetings

Benefits

• Flexible work schedule
• Paid pre-project training
• Opportunity for refresher training