Manager, Customer Success - Remote Operations

Overview

Role involves leading a remote Customer Success team and managing operations in a hybrid work model.

Ideal candidate has 5+ years in people management within SaaS or customer success environments.

Locations

• Philippines, Metro Manila, Manila

Requirements

• 5+ years management experience
• Experience with remote teams
• Strong communication skills
• Data-driven mindset
• Attention to detail

Responsibilities

• Lead and coach remote team
• Monitor KPIs and provide feedback
• Ensure high-quality customer interactions
• Collaborate with AU teams
• Oversee onboarding delivery
• Identify workflow bottlenecks
• Support new office setup
• Act as escalation point for issues

Benefits

• Competitive salary
• Performance-based incentives
• Career progression opportunities
• Access to learning resources
• Leadership mentoring