Technical Customer Success Manager

Overview

Role focused on ensuring customer success and driving account growth in a remote setting.

Ideal candidate has 3+ years in Customer Success with a strong B2B SaaS background and familiarity with AI.

Locations

• Ireland
• Poland
• United Kingdom

Requirements

• 3+ years in Customer Success
• Experience with B2B SaaS accounts
• Familiarity with AI-related developments

Responsibilities

• Maintain customer success plans
• Develop product knowledge
• Identify expansion opportunities
• Design health scoring frameworks
• Ensure effective communication
• Collect customer testimonials
• Refine playbooks and processes

Benefits

• Competitive salary
• Equity options
• Remote work setup
• Support and mentorship
• Opportunities for industry events
• Autonomy in role