Chargeback Operations Team Lead

Overview

Role involves leading chargeback operations and managing team performance.

Ideal candidate has management experience in e-commerce or banking and strong analytical skills.

Locations

• Mexico

Requirements

• 1 year management experience
• Bachelor's degree required
• Proficiency in Google Suite or Microsoft Office
• Experience in data analysis
• Attention to detail
• Excellent problem-solving skills

Responsibilities

• Measure and track team performance
• Ensure adherence to processes and policies
• Analyze data for fraud trends
• Identify process improvements
• Maintain staffing levels
• Coach team members