Client Support Specialist

Overview

Role involves providing compassionate support to clients navigating healthcare services.

Ideal candidate has 3+ years of healthcare customer service experience and strong communication skills.

Wyoming

Locations

• United States, Oregon
• United States, New York
• United States, Montana
• United States, Wyoming
• United States, Colorado
• United States, Kentucky
• United States, Ohio
• United States, California
• United States, Alabama
• United States, North Dakota
• United States, Washington

Requirements

• Bachelor's degree required
• 3 years of customer experience in healthcare
• Experience in a virtual contact center

Responsibilities

• Serve as first point of contact for clients
• Respond to inquiries with empathy
• Support clients navigating complex issues
• Document all interactions in CRM
• Recognize urgent issues and escalate
• Collaborate cross-functionally
• Participate in quality improvement efforts

Benefits

• Healthcare benefits
• 401(k) with employer match
• 30 Days Paid Time Off
• Short and Long-Term Disability
• Paid Parental Leave
• Employee discounts