Product Support Engineer

Overview

Role involves solving technical issues and providing customer service for security and identity products.

Ideal candidate should have experience in customer support and technical problem-solving in a cybersecurity context.

Locations

• United States

Requirements

• Customer facing support experience
• Experience with Active Directory Management
• Experience with Cloud technologies like Azure, AWS, and Google

Responsibilities

• Troubleshoot technical issues
• Monitor Support Queue
• Create Knowledge base articles
• Provide pre-sales technical assistance
• Maintain expert knowledge of Semperis products