Enterprise Customer Success Manager

Overview

Role focused on ensuring customer success and satisfaction with Semperis products.

Ideal candidate has 5+ years in customer success within a Cybersecurity SaaS environment.

Locations

• United States

Requirements

• 5+ years in customer success
• Experience with C-level executives
• Understanding of cybersecurity data

Responsibilities

• Design success plans for customers
• Act as the voice of the customer
• Lead training sessions
• Monitor customer recordkeeping
• Develop ongoing customer programs
• Identify customer references
• Maintain understanding of Semperis technology
• Assist in CS program development